At FlipBelt, we strive for 100% customer satisfaction. Are you not happy with your FlipBelt or do you need a different size? No problem. Below, you will find the exact conditions for returning or exchanging FlipBelt products.

How many days do I have to return or exchange the FlipBelt?
You can return the FlipBelt within 30 days for any reason, as long as it is in its original state and does not show any signs of use. After this period, you can only return the FlipBelt if it broken or has lost its functionality due to production errors.

Can I return a Water Bottle?
If you received a faulty water bottle, you can return it within 30 days. If you want to return a Water Bottle for any other reason, it must be returned with the tags attached and without any signs of use. After the 30 day period, Water Bottles can only be returned if they broke or lost functionality due to production errors.

My FlipBelt used to fit, but I gained/lost weight. What should I do?
This can happen, of course! Due to losing or gaining weight, clothing and accessories can fit differently. Unfortunately, this is not included in the warranty.

I took the tags off my FlipBelt. Can I still return it?
Yes, you can! As long as the belt does not show signs of use, is in its original state, and was purchased less than 30 days ago, all we need is your name and order number.

I am super-happy with your service. Can I express than somewhere?
We love to hear from satisfied customers, of course. It is also important to us that potential customers hear other people’s opinions, so that they will know what to expect. It would be very helpful to us if you left a review at: Facebook.com/flipbeltuk/ or at: flipbelt.co.uk.

How do I return the product?
Easy. If you want to return your product for any reason, please contact us at info@theflipbelt.co.uk and we will help you through the return process. 

Do you have a packing slip or invoice? Please include a copy.
If you are returning the products because you received something in error, we will cover the shipping costs. If not, the sender is responsible for the shipping costs. These generally vary between €2.45 and €6.95.

I have a question that is not answered here. How can I reach you? 
You can reach us every day from 9:00 a.m. to 5:00 p.m. at: info@theflipbelt.co.uk